Safety first
If a child or pet is inside, call 911. Otherwise wait somewhere comfortable and visible.
What you will be asked
Make, model and year; where the car is; whether the key is inside or lost; push-button start or not; a callback number. In a garage, the level and space.
On site
The technician checks ID and, once the car is open, the registration. Tools designed for car doors are used, and the method is explained first. Lost keys can often be cut and programmed on the spot.
Cost
The sheet lists a $29.00 service call fee and lockout service starting at $19.00; new keys and programming start at $100.00. The total is confirmed before work begins.